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Field service management software

Field Service Management Software 4.0

With eFLEXS you can efficiently plan and manage your
technical field workers and field services in no-time

Our service management software serves the small and medium-sized companies with field workers such as technicians, drivers, field engineers, delivery staff, general maintenance and repair workers who are managed by dispatchers and/or managers. 
As a holistic field service management system, eFLEXS provides a simple data entry solution on a mobile device about field workers, scheduling, dispatching, service activities such as installations, repairs or maintenance of systems.
All this data entry is seamlessly integrated with inventory, billing and accounting into our 100% cloud-based dispatch management software.

Field service management software

eFLEXS FSM Software in a nutshell

The service management solution for your technical field service.

eFLEXS is a powerful software built for small and medium-sized companies who operate field services in a wide range of industries: manufacturing, logistics, transport, production, operations, telecom, energy, and others.


Through advanced planning and optimization of your or your customers’ resources (time, working team, assets, material availability, money), eFLEXS helps you grow your business and improve your productivity.
The blend of innovative technology, digitalization and deep understanding of today’s customers’ needs represent the solid basis of our comprehensive software.

eFLEXS Service Management Software Features

eFLEXS Field Service Management software helps customers plan, manage and optimize their processes with the following features:

  • Automated routing of service activities in workgroups or service partners
  • Reliable activity planning and dispatching service orders based on activity type and ZIP Codes
  • Efficient management of team workers and their activities depending on: shifts, schedules, roles
  • Secure subcontractor data integration: devices, items, products, addresses, contracts, orders
  • Effective workflows creation to support a structured planning and working method
  • Using master data from other software systems via web services
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Mobile App Features

Tackle the future of field service management by investing in mobility with eFLEXS field service mobile app and benefit from:

  • Permanent contact with the service teams – continuous feedback and updated information in the FSM Mobile App
  • Real-time connection with the workforce using real-time tracking and location
  • Field service engineers can rest assured that they can start and end their working day from home
  • Easy exchange and online management of documents, including changes in the field
  • Car depot & logistics management: full transparency over the availability of all parts in the vehicle
  • Clear presentation of order processes in a Dashboard with configurable operating features
  • Self-service management: QR-Code scan and pairing with equipment, take photos, videos on the field
  • Service goes sales: trusted field engineers can sell add-on products or make product recommendation
  • Electronic signature of customers and field service engineers on the activity report
Eflexs field service lifecycle management

Service Processes as a Network of Data

Master successfully your field service management processes in eFLEXS with these features:

  • Automated secure synchronization between data (customer data, addresses, device, contracts, products data and orders) and different systems that your customers have
  • Freedom to store and operate on all your data necessary in your service business without any third party software needed
  • Immediate and automatic response to customers or buyers – even different messages to different buyers
  • Possibility to connect to external product catalogue systems and to all types of customized CRMs
Eflexs field service lifecycle management

Cloud-based Dispatch Management Software

Key features of eFLEXS cloud-based service dispatch management software:

  • No initial set-up costs needed (e.g: for IT staff,
    hardware and other resources)
  • Subscription-based model, alternatively available
    on-premise (purchase the licence)
  • No need to worry about costs for acquisition, maintenance, installation and support – we will take care of them
  • The platform is continuously monitored, tested and
    automatically updated by us
  • One click installation from AppStore / PlayStore 
  • 99.99% availability, protection of data, encrypted communication
  • Cross-device compatibility
  • Accessible from any location
  • Reliable 24/7 support

Everyone wins – with eFLEXS

How is eFLEXS RIGHT FOR YOU? See the expectations and responsibilities of the audience at every level of your organization:

I'm Your Demanding Customer
Christine Kahane

I want to:
- Create an advantage for both our own customers and employees
- Make an impact on personal and company performance
- Get recognition in the organisational niche

I'm Your Demanding Customer
Christine Kahane
I'm Your Professional Service Engineer
Martin Meyer

- Senior trusted engineer executing service orders efficiently & in a timely manner; mission: delight the customers
- Have real-time access to reliable information and support on the field
- Get easily updates and create reports for customers using mobile devices

I'm Your Professional Service Engineer
Martin Meyer
I'm Your Responsible Dispatcher
Anne Hummels

- The 'go-to' person for creating service requests with customer types and service orders for technicians
- Dispatching the field services activities and keeping in contact with service engineers

I'm Your Responsible Dispatcher
Anne Hummels
I'm The Result Oriented Manager
Martin Schneider

- In control of the business and responsible for the growth strategy
- Maintaining the stakeholders and supplier relationship management transparent
- Making sure everything runs smoothly (roles, rules, plans, reports)

I'm The Result Oriented Manager
Martin Schneider

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OUR OFFICE

Drächslstr. 8, DE-81541 München

OUR PHONE

DE: 0800 11 264 26
World: +49 89 9901 6799

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