More time for Service
Field Service
Management Excellence
Take control over your field service management
with eFLEXS powerful, efficient and
advanced FSM software.
Field Service
Management Excellence
Take control over your field service management
with eFLEXS powerful, efficient and
advanced FSM software.
Some main benefits of eFLEXS Field Service Software
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Shorter
Driving Routes
Driving Routes
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Paper Forms
Paper Forms
Your way into Smart Digitalization
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Administrative Expense
Administrative Expense
More Time for your Customers
Field Service Management Software 4.0
With eFLEXS you can efficiently plan and manage your
technical field workers and field services in no-time
Our service management software serves medium-sized companies with field workers such as technicians, drivers, field engineers, delivery staff, general maintenance and repair workers who are managed by dispatchers and/or managers.
As a holistic field service management system, eFLEXS provides a simple data entry solution on a mobile device about field workers, field service scheduling, dispatching, service activities such as installations, repairs or maintenance of systems. All this data entry is seamlessly integrated with inventory, billing and accounting into our 100% cloud-based dispatch management software.
eFLEXS FSM Software in a nutshell
The service management solution for your technical field service.
eFLEXS is a powerful software built for medium-sized companies who operate field services in a wide range of industries: manufacturing, logistics, transport, production, operations, telecom, energy, and others.
Through advanced planning and optimization of your or your customers’ resources (time, working team, assets, material availability, money), eFLEXS helps you grow your business and improve your productivity.
The blend of innovative technology, digitalization and deep understanding of today’s customers’ needs represent the solid basis of our comprehensive software.
eFLEXS Service Management Software Features
eFLEXS Field Service Management software helps customers plan, manage and optimize their processes with the following features:
- Automated routing of service activities in workgroups or service partners
- Reliable activity planning and dispatching service orders based on activity type and ZIP Codes
- Efficient management of team workers and their activities depending on: shifts, schedules, roles
- Secure subcontractor data integration: devices, items, products, addresses, contracts, orders
- Effective workflows creation to support a structured planning and working method
- Using master data from other software systems via web services
- Improved technician utilization, service dispatcher efficiency and customer satisfaction with eFLEXS Schedule Optimization Software Module
Mobile App Features
Tackle the future of field service management by investing in mobility with eFLEXS field service mobile app and benefit from:
- Permanent contact with the service teams – continuous feedback and updated information in the FSM Mobile App
- Real-time connection with the workforce using real-time tracking and location
- Field service engineers can rest assured that they can start and end their working day from home
- Easy exchange and online management of documents, including changes in the field
- Car depot & logistics management: full transparency over the availability of all parts in the vehicle
- Clear presentation of order processes in a Dashboard with configurable operating features
- Self-service management: QR-Code scan and pairing with equipment, take photos, videos on the field
- Service goes sales: trusted field engineers can sell add-on products or make product recommendation
- Electronic signature of customers and field service engineers on the activity report
Service Processes as a Network of Data
Master successfully, manage and automate your field service processes in eFLEXS these technical features:
- Automated secure synchronization between data (customer data, addresses, device, contracts, products data and orders) and different systems that your customers have
- Freedom to store and operate on all your data necessary in your service business without any third party software needed
- Immediate and automatic response to customers or buyers – even different messages to different buyers
- Possibility to connect to external product catalogue systems and to all types of customized CRMs
Cloud-based Dispatch Management Software
Key features of eFLEXS cloud-based service dispatch management software:
- No initial set-up costs needed (e.g: for IT staff,
hardware and other resources) - Subscription-based model, alternatively available
on-premise (purchase the licence) - No need to worry about costs for acquisition, maintenance, installation and support – we will take care of them
- The platform is continuously monitored, tested and
automatically updated by us - One click installation from AppStore / PlayStore
- 99.99% availability, protection of data, encrypted communication
- Cross-device compatibility
- Accessible from any location
- Reliable 24/7 support
Benefits in Field Service – Everyone wins with eFLEXS
How is eFLEXS RIGHT FOR YOU? See the benefits in field service at every level of your organization:
eFLEXS Field Service Software for Your Industry
With eFLEXS FSM Software you can benefit from a smooth and efficient service process implementation. And achive service excellence in your industry, too.
Contact us
Drop us a line or give us a ring. We love to hear from you and are happy to answer any questions.
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