HVAC Field Service Software for Service Companies
For commercial and industrial Heating, Ventilation and Air-conditioning services such as repairs, maintenance, inspections, quality means improved services to customers, increased daily productivity, and reduced HVAC costs.
Being a consolidated and efficient service solution that uses smart scheduling, route planning and automated schedule optimization for on-site activities, eFLEXS provides a field service management software and a field app that streamlines contract management to meet your HVAC business requirements and fit the expectations of your customers.
All same-day or scheduled service, maintenance, and repairs of HVAC equipment can be organized, optimized for efficiency and more easily managed by:
- Dispatchers who need to schedule a high volume of work orders per day and to manage different requests and service calls from customers that can come in with some level of urgency.
- Technicians who need to have their routes planned in advance and ideally, optimized in real-time in order to perform different HVAC services on the field; also, when needed, they can easily manage to pick the parts, materials or tools needed for their HVAC work and drop them before reaching the clients’ location.
- Customers who expect met SLAs, punctuality and high competence.
Benefits for HVAC Service Companies - Contractors, Partners or Retailers
offering technical service, maintenance, installations and repairs
Customer Service for Increased HVAC Efficiency
Improved first-solution rate and immediate assistance are vital for superior service and customer support efficiency.
Better Contract Compliance and HVAC Service Agreements
Not only do you want to sell and manage better HVAC service contracts for recurring service or maintenance, invoice management, preventative maintenance, but you also need to offer quality service for long-term profitability.
HVAC system cost optimization, fine-tuning of service processes to reach customers’ goals, data integration, reporting, ease of deployment, accuracy, and compliance with service level management agreements (SLAs) within one technical software that fits small and medium-sized businesses – all these are key factors for streamlining contract management.
Integrated Operations Planning in HVAC Processes
With a digital and centralized field service scheduling software for HVAC with route and resource planning, data can be linked to inventory, reporting, billing, and accounting. Service processes are streamlined, employee performance and productivity are improved. For HVAC technicians there are no more idle times between the service orders, wasted time on routes and wait time of the job site.
Efficient Services for Higher Performance
Gone is the time for HVAC dispatchers to be stressed when having to manually plan the orders for service, maintenance or repairs of equipment and to be overloaded with work. eFLEXS Field Service Software is assisted both by a dispatcher and by a smart optimizer. Field service scheduling can be done faster with a schedule optimization solution that can beat the human results, in far less time.
A same-day service business can be planned easier and workload challenges reduced for technicians and HVAC dispatchers.
A powerful HVAC Service Software &
field app for technicians that increases
the efficiency in the field
With real-time access to reliable information through eFLEXS FSM Mobile App, HVAC service technicians become digital by switching to paperless work. With the best possible on-site support, route planning and geo-tracking,
and the ability to create a mobile HVAC service report, field technicians can work better and more transparently.
More features of our Field Mobile App than help techs that work in HVAC departments to execute better their work:
- Daily HVAC work order management overview
- Optimized route planning with map support
- Possibility to create a mobile service report after completion of field tasks
- Mobile field operations management and optimized work orders
- Efficient HVAC parts management and inventory system
No matter what kind of HVAC services your company offers, we have a solution
ready for you to focus on your most important activities for your customers
Decrease your costs and start making your services a profitable business with eFLEXS!
Start delivering lean and efficient service processes for increased productivity
with a flexible and scalable solution.