Service Software for companies who sell & provide service for Machines & Office Equipment
Being a consolidated and efficient solution that uses smart scheduling, route planning and automated schedule optimization for on-site activities, eFLEXS provides a field service software that streamlines contract management to meet your business requirements and fit the expectations of your customers.
All same-day or scheduled service, maintenance and repairs of office equipment and machines can be organized, optimized for efficiency and more easily managed by:
SCHEDULERS, who need to plan a high volume of work orders per day and to manage different requests from customers and different events that can come in with some level of urgency.
TECHNICIANS, who need to have their routes planned in advance and ideally, optimized in real-time in order to perform installations, service, maintenance or repairs to office machines and office equipment; also, when needed, they can easily manage to pick the parts, materials or tools needed for their work and drop them in their way to customers.
CUSTOMERS, who expect met SLAs, punctuality and high competence.
Advantages of office equipment suppliers offering technical service, maintenance, and repairs
Increased Customer Support Efficiency
Improved first-solution rate and immediate assistance are vital for superior service and customer support efficiency.
Better Contract and Service-Level Management
Not only you want to sell and manage better contracts for recurring service or maintenance, meter billing, preventative maintenance, but you also need to offer quality service for long-term profitability.
Cost savings, fine-tuning of service processes to reach customers’ goals, data integration, reporting, management of all service data and partner management, accuracy and compliance with service level management agreements (SLAs) within one software – all these are key factors for streamlining contract management.
Streamlined Integrated Processes
With a digital and centralized field service scheduling software for route and resource planning, data can be linked to inventory, reporting, billing and accounting. Service processes are streamlined, employee performance and productivity are improved. For technicians there’s no more idle times between the service orders, wasted time on routes and wait time of the job site.
Increased Customer Support Efficiency
Gone is the time for schedulers to be stressed when having to manually plan the orders for service, maintenance or repairs of office equipment and machines and to be overloaded with work. eFLEXS Field Service Software is assisted both by a service dispatcher and by a smart optimizer. Resource planning can be done faster with a schedule optimization solution that can beat the human results, in far less time. A same-day service business can be scheduled easier and workload challenges reduced for technicians and dispatchers.
A powerful solution - Field service software &
field app for office equipment service technicians
that increases their efficiency
With real-time access to reliable information through eFLEXS FSM Mobile App, office equipment technicians become digital by switching to paperless work. With the best possible on-site support, route planning and geo-tracking,
and the ability to create a mobile visit report, service technicians can work better and more transparently.
More features of our Field Service App to help technicians servicing and maintaining office equipment:
- Overview of daily service for machines and office equipment servicing
- Availability of Spare parts for office machines and equipments
- Route planning for maintenance of office equipment and repair services with map support
- Create a service report after completion of tasks
No matter what kind of office equipment services your company offers,
we have a solution ready for you to focus on your most important activities for your customers
Decrease your costs and start making your services a profitable business with eFLEXS!
Start delivering lean and efficient service processes for
increased productivity with a flexible and scalable solution.