FAQ about eFLEXS FSM Software
The Field Service Management Software eliminates uncertainties and confusion in the planning and control of field service deployments. Instead of the costly hassle of keeping up with multiple employees on a planning board or Excel spreadsheet, eFLEXS FSM software makes planning and tracking simple and intuitive. It can also make your business more agile.
With eFLEXS Field Service Management Software, in combination with the mobile field service app, your employees can get orders on the field instead of having to return to a central location. The online feedback to the office staff as well as the notification of customers and business partners involved keeps your company always up to date, optimally supported by the possibility to exchange digital documents with each other.
External service providers can be seamlessly integrated into your service processes.
Some of the benefits include easy planning, tracking of employee locations, paperless processing of work orders, object data, work materials, easy access to these service reports and work orders because they are digitized, integration of all this information and billing, and the ability to send technicians from an application without having to return to the office.
From end-to-end digital processes to field service, everything is captured digitally, including material and service object data, giving you greater timeliness and transparency.
Predictive detection of potential problems and high responsiveness through early presentation of the actual processing situation.
… and much more …
The scheduling software supports you in planning and managing your service staff in the field. Instead of being dependent on an overloaded planning board, the scheduling software streamlines your planning and makes it easy to plan and track your employees.
If you have problems keeping track of work orders, technicians or scheduling, you need field service planning software. Tracking multiple appointments of even four or five technicians can turn into a scheduling nightmare. The eFLEXS Field Service Scheduling Software automatically organizes schedules and allows you to focus on your most important activities.
With our experience in implementing solutions at a number of companies, we can assure you that the answer is no. Setting up the eFLEXS solution can be a smooth process if handled correctly. We monitor and manage the process and advise you.
This is often the best time to perform a complete analysis of processes and forms, clean up data and look for ways to improve processes. Of course, we accompany you during this transition process. Finally, on-site training is offered to ensure that staff are fully familiar with the solution, both in the office and in the field.
Don’t worry! eFLEXS can be easily configured to meet almost any industry-specific application. eFLEXS is ideal for any company with field staff: e.g. service providers, IT and telecommunications, Industrial manufacturing equipment, Heating, ventilation, and air conditioning (HVAC), Elevators and escalators industry, Office machines and equipment, Energy and water supply, Facility management, Logistics, Transportation, Distribution, and Manufacturing.
Our support team can help you adapt to your specific needs and requirements in a variety of use cases. Call us and we’ll take care of you in no time!
eFLEXS is currently available in German and English. Further language versions are being worked on.
eFLEXS Field Service Management software is ideal for small and medium-sized businesses with field staff and is aimed at business owners, traders (or sales personnel), contractors, dispatchers, field technicians or engineers, and any other service company that wants to simplify their operations and make them more profitable.
eFLEXS also offers tailor-made service management solutions for larger companies.
Yes, eFLEXS offers interfaces based on Web Services / REST-API for integration with your existing systems. We are also happy to offer you the necessary support for the implementation of interfaces or to help you with the implementation in cooperation with the provider of your systems.
The mobile application eFLEXS Mobile is available for iPhone, iPad and Android smartphones and tablets:
- Android version 4.0 or higher
- iOS version 9.0 or higher
We recommend the use of robust protective cases for your mobile devices for use in a professional work environment.
We offer eFLEXS Rich Client for desktop workstations as a powerful application for office personnel and dispatching. Minimum system requirements are:
- Operating system: Windows 7 or higher
- At least 4GB RAM
- Java Version 1.8 or higher (JRE)
- Monitor resolution: Minimum 1920 x 1080 pixels (HD)
We recommend using the eFLEXS Rich Client on 2 monitors for the best possible use.
eFLEXS Mobile App also works when your field representatives are working in places where there is no network connection, such as remote undeveloped areas, basements, garages or specially protected environments.
eFLEXS Mobile App has offline functionality so you can use the most important data and features even if you don’t have an Internet connection. All data is automatically synchronized as soon as network access is restored.
Your sensitive business data is safe with us: it is processed exclusively in accordance with strict German and European data protection regulations and stored redundantly in our dedicated servers in German data centers.
eFLEXS uses encrypted communication standards, such as HTTPS, and all data is backed up regularly.
Licensing of eFLEXS SaaS
The eFLEXS SaaS subscription includes the temporary use of the software license for the duration of the software rental, including
- use of the latest version,
- the freedom not to have to worry about data center and application operations,
- free support for eFLEXS.
eFLEXS is licensed according to the “active named user” model.
You can flexibly expand your eFLEXS Saas subscription at any time with additional users or reduce it with the start of the following billing period.
The rental agreement is concluded for an indefinite period and can be terminated at the end of the term with a 4-week notice period.
Yes, we primarily offer eFLEXS as a SaaS solution, i.e. we take over operation & hosting, maintenance and support of the application for you.
Of course, on-premise operation is also possible if you prefer to operate eFLEXS solution installed on site yourself. We will be happy to offer you a licensing model for eFLEXS that is tailored to your needs.
We offer eFLEXS in different modular configurations. The use of the eFLEXS solution is possible from 59 € per month and user in the standard version. We will be happy to offer you additional modules, such as for logistics or optimization, and will prepare an individual price calculation for you.
We will be pleased to make you an offer.
Additional modules are currently available for eFLEXS:
eFLEXS Logistics – centralised and decentralised management of material and spare parts integrated. You can compare stocks and requirements online while your employees work in the field.
eFLEXS Optimizer – automated route and deployment optimization with multi-criteria objective function (e.g. “shortest journey times with maximum adherence to schedules, taking into account material availability and employee skills”). Suitable for planning, simulation or continuous optimization of tours in real time.
eFLEXS project management – efficient planning and control of even complex, work-sharing workflows integrated with mobile order execution.
eFLEXS invoice support – generation, delivery and comparison of invoice identical individual or collective invoices or for traceable account assignment of non-billable services.