Field Service Software for IT and Telecom Industries
Plan installations, maintenance, service, and repairs
in the IT and telecommunications environment,
whether as a service partner, service provider or subcontractor
Software for Telecom and IT Field Services Companies
Field service in the IT and telecommunications industry operates in a complex environment with a variety of technical and organizational challenges, sometimes with a high degree of division of labor, and at the same time is subject to high demands in terms of cost-effectiveness and fast response times.
Efficiency in processes, interlocking coordination of different partners and a lean organization are in demand here, because IT and telecommunications companies must guarantee high reliability of the business-critical network infrastructure, optimize service operations and exceed customer expectations.
eFLEXS provides a holistic field service management platform that covers all aspects of field operations, enabling operators and service providers to ensure high levels of plant availability, service efficiency, and customer satisfaction. These include critical factors like these:
Planners who have to distinguish between planned installation, planned preventative maintenance measures and urgent malfunctions and who have to plan a high volume of work orders per day and assign them to technicians with different skills.
Technicians who get their routes planned in advance and ideally optimized in real time to perform installation, maintenance, service or repairs on equipment. Their work also requires access to essential data, spare parts, and materials at all times.
Customers who expect continuous availability of IT and telecommunications services and therefore require fast troubleshooting.
Benefits for field service in the IT and telecommunications industry.
Benefits for operators, service partners, service providers, and subcontractors
Increased efficiency for the service operation of IT and telecommunications companies
With an overview of all data and planning information, eFLEXS provides an improved first-time fix rate and optimal preparation for field service deployments, resulting in superior service and efficient customer care.
Improved Field Service Performance
Manual scheduling support for the service dispatcher and, as an extension, automatic optimization with a Smart Optimizer ensure better capacity utilization of the technicians in the service and precise assignment of the right activities at the right time. The daily updated service business is easier to plan and workloads for technicians and dispatchers are reduced.
Integrated processes with all partners
Coordinating complex services with various internal and external partners, linking data with asset structure and inventory, managing service and material inventories, up to invoice support leads to significant cost reductions and enables the reduction of processing times.
Comprehensive contract and SLA management in the service of telecommunications and IT companies
Cyclical service or preventative maintenance contracts can be customized to meet your needs to provide the highest quality service to your customers and ensure long-term profitability for your business.
Increase efficiency with a powerful
field service software & field app
for the IT and telecommunications industry
With real-time access to reliable data through the eFLEXS Field Service App, IT and telecommunications service technicians become digital by switching to paperless work. With the best possible on-site support, route planning and geo-tracking, as well as the ability to create a mobile visit report, telecommunications, and IT field technicians can work faster and more transparently than ever before.
These and other features of our FSM Mobile App support technicians in the service, maintenance, and repair of IT and telecommunications systems:
- Overview of currently pending service orders in IT and telecommunications customer service
- Management of articles, spare parts and mapping of the plant infrastructure
- Optimized route planning with map support
- Create mobile service report after completion of activities
- Mobile field service control and optimized work orders
No matter what kind of IT and Telecom services you want to coordinate,
we have the right solution for your field service management
so that you can concentrate on the most important tasks and customers.
Decrease your costs and start making your services a profitable business with eFLEXS!
Start delivering lean and efficient service processes for
increased productivity with a flexible and scalable solution.